Most inquiries can be answered with the below FAQ. To contact Cody directly, please send an email to the following address: email@example.com
Note: I recently switched to the above gmail account from our previous account, firstname.lastname@example.org. If you have not received a reply from that email address, please send a new message to: email@example.com
Reply Time: I normally prefer to have a faster reply time, but at the moment we are playing catch-up on the order list that we fell behind on. So we're spending much more time in the shop than in the office. Please allow 2 to 4 days for a reply on average, but do not be surprised if it takes 7 days or longer. I am sorry for the wait, but once we're more caught up, then a faster reply time will be expected again.
If you placed an order: Before we begin any knife order we check our inbox for any emails from that customer. This is when we will make any requested order changes, or refund the knife if it is requested, etc. And yes, you can make order changes all the way until your knife has been begun, including changing handle material, liners, or even the model if it is one that we are currently offering.
What is the status of my order?
Estimations as of 11/11/2019:
- Custom Explorers: completed
- S-Custom Classics: completed
- Custom Huntsmen: 0-2 weeks
- S-Custom Tradesmen: 1-2 weeks
- S-Custom Guides: 2-3 weeks
- Custom Scouts: 3-7 weeks
Existing order that I'd like to Modify, Cancel, Return, Change Address, Etc.
Please contact me directly at firstname.lastname@example.org and I will make the adjustments for you. It helps if you title the subject line according to your goal (e.g. Subject: "ORDER CHANGE").
I'd like to send in a knife for warranty work or a spa treatment
We are only taking on Adventure Sworn knives for touch-ups. We will fix virtually any problem or blemish. We currently have less than a 2 week lead time for warranty work and spa treatments, depending on the problem. Please ship to the below address:
PO Box 448
Stillwater, NY 12170
I'm interested in placing a custom order (or Purchasing a Buy-Now knife)
Currently the only way to purchase a new Adventure Sworn knife is through the Available Knives section of our store. We are currently offering the Classic, Mountaineer, and Explorer models with a variety of options. These are on a waiting list, and will be completed roughly in the order that they are received.
I have questions on knife options
Many questions can be answered on this knife info page: https://www.adventuresworn.com/pages/custom-knife-options
If your question is not answered here, feel free to contact me at: email@example.com