Email FAQ

Email FAQ

Note:
Recently we switched to primarily using our gmail account for customer service.  Most questions can be answered via the below FAQ page.  But to reach us, please send emails to: adventuresworn@gmail.com

What is the status of my order?
We are running multiple weeks behind schedule; original estimated shipping ETA is adjusted accordingly. I apologize for this delay, and we are very grateful for how patient everyone has been. Rest assured, we are working very hard to be caught up on all custom orders as fast as possible. The below estimations are rough, as it is difficult to predict how smooth things will go.  But our current goal as of 6/20/2019:
- Custom Explorers: 0-4 weeks
- S-Custom Classics: 0-4 weeks
- S-Custom Tradesmen: 2-6 weeks
- Custom Huntsmen: 2-8 weeks
- S-Custom Guides: 3-9 weeks
- Custom Scouts: 4-12 weeks

I have an order that I'd like to Modify, Cancel, or Return
Please contact me directly at adventuresworn@gmail.com and I will make the adjustments for you. It helps if you title the subject line according to your goal (e.g. "ORDER CHANGE").

I'd like to send in a knife for warranty work or a spa treatment
We are only taking on Adventure Sworn knives for touch-ups. We will fix virtually any problem or blemish. We currently have less than a 2 week lead time for warranty work and spa treatments, depending on the problem. Please ship to the below address:
Adventure Sworn
PO Box 448
Stillwater, NY 12170
United States

I'm interested in placing a custom order (or Purchasing a Buy-Now knife)
We are not taking any more custom orders at this time, perhaps at least until after we have fulfilled the last of our existing custom orders (and we may not take them even then, if only in very small quantities).

Currently the only way to purchase a new Adventure Sworn knife is through the Available Knives section of our store. Our inventory is quite limited as we are focusing on fulfilling back orders; the closer we are to being caught up on the order books, the more knives will be available.

I have questions on knife options
Many questions can be answered on this knife info page: https://www.adventuresworn.com/pages/custom-knife-options

If your question is not answered here, feel free to contact me at: adventuresworn@gmail.com